Frequently Asked Questions

Frequently Asked Questions 

Hotel

Q: Is parking available at the El Conquistador hotel Tucson?
A: Yes, we currently have free parking available to all hotel guests.

Q: Does the hotel have Wi-Fi?
A: We offer free Wi-Fi on property.

Q: Does the hotel offer an airport shuttle?
A: No, at the moment we do not have an airport shuttle service.

General

Q: What time is check-in and check-out?
A: Check-in time is 4pm. Check-out is 11am.

Q: Does the hotel offer free Internet and WiFi?
A: Basic WiFi is free. You may upgrade your service at a cost.

Q: Is smoking allowed on property? In the guestrooms?
A: The hotel is a smoke-free environment. We do not allow smoking on the property.

Q: Does the hotel offer room service?
A: Room service is available 24 hours.

Q: Does the hotel have a pool?
A: The hotel has an outdoor heated pool open every day from 9am-8pm.

Q: Does the hotel have a business center?
A: The hotel has a 24-hour business center where you have access to a computer, printing and copying services.

Q: Does the hotel have a fitness center?
A: The hotel has a fitness center, open 24 hours a day.

Q: Do the guestrooms have safes?
A: All guestrooms have safes in the rooms.

Q: Do guestrooms have refrigerators and/or microwaves?
A: Yes, our guestrooms have refrigerators, but we do not have microwaves.

Q: Do you have restaurants on property?
A: Yes, we have Epazote open for Breakfast and Dinner along with Colibri Lounge open for Lunch and Happy Hour. We also offer poolside dining open on Thursday, Friday, Saturday, and Sunday open 10am-6pm.

Transportation/Directions

Q: Where is the hotel located?
A: The hotel is located in the North side of Tucson along the base of the Santa Catalina Mountains. About 18 miles from the Tucson airport.

Q: What transportation is available in the Tucson?
A: At the moment, we have limited transportation in Tucson. It is advisable to rent a car as our city is very spread out.

Q: How far is the hotel from Tucson International Airport?
A: The hotel is 18 miles from the airport. In normal traffic, it takes approximately 25 minutes.

Q: What are the hotel cross streets?
A: Pusch Ridge and Oracle Rd.

Reservations

Q: Who do I contact to modify my reservation if I booked on an external site?
A: If you made a reservation outside of this site, you need to contact the external site in order to make changes to reservation.

Q: What is the hotel's cancellation policy?
A: Reservations must be canceled at least 24 hours prior to arrival to avoid a penalty. During special events, the cancelation policy may be different and will be confirmed at the time of booking.

Q: What do I need to check-in?
A: At check-in you will be asked for the ID of the person whose name is on the reservation as well as a form of payment to cover the Room and Tax and incidental hold.

Q: What types of payment are accepted at the hotel?
A: All major credit cards, cash and checks sent at least 7 days in advance are accepted.

Q: What deposit is required for incidentals?
A: The hotel authorizes the credit card for $50 per night to cover any incidental that you bill to your room (i.e. Room Service or restaurant charges)

Q: What is the hotel's credit/debit card deposit policy?
A: If your room and tax is not pre-paid or covered by another party, at check-in your credit card will be charged for room and tax charges plus $50 per day.

Q: Does the hotel have connecting rooms?
A: The hotel has connecting rooms. Please contact the hotel for this request. We cannot guarantee connecting rooms but we will do everything we can to honor this request.

Q: Are accessible rooms available?
A: Accessible rooms are available. These rooms can be reserved online. If you reserve a standard room, please contact the hotel and we will let you know what assessable rooms are available.

Q: Do you have an early departure fee?
A: We will verify your departure date at check-in. There will be a $50 fee if you change your departure date after check-in.

Experience Tucson

Tucson has so many amazing outdoor activities to take advantage of including hiking trails, biking trails, and scenic drives. Tucson was voted as the first city of gastronomy for the abundance of local restaurants and local flavor. Tucson also welcomes the best star gazing in the Southwest from multiple vantage points for viewing.

Q: Where do local Tucsonans eat?
A: You can find so many great places to eat in Tucson. From local restaurants that have been in the city for years to newer chain restaurants. We have an abundance of amazing restaurants to choose from.

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