Frequently Asked Questions
Q: What time is check-in and check-out?
A: Check-in time is 4pm. Check-out is 11am.
Q: Does the hotel offer free Internet and WiFi?
A: Basic WiFi is free. You may upgrade your service at a cost.
Q: Is smoking allowed on property? In the guestrooms?
A: The hotel is a smoke-free environment. We do not allow smoking on the property.
Q: Does the hotel offer room service?
A: Room service is available Monday - Sunday from 7am-10:30am and 5pm-9pm.
Q: Does the hotel have a pool?
A: The hotel has an outdoor heated pool open every day from 7am-10pm.
Q: Does the hotel have a business center?
A: The hotel has a 24-hour business center where you have access to a computer, printing and copying services.
Q: Does the hotel have a fitness center?
A: The hotel has a fitness center, open from 5am-12am.
Q: Do the guestrooms have safes?
A: All guestrooms have safes in the rooms.
Q: Do guestrooms have refrigerators and/or microwaves?
A: Yes, our guestrooms have refrigerators, but we do not have microwaves.
Q: Do you have restaurants on property?
A: Yes, Epazote is open from 5pm - 9pm along with Colibri Lounge open from 11am - 11pm. We also offer poolside dining with our Desert Springs Bar open from 11am-5pm and Grill open from 11am-6pm.
Q: Is parking available at the El Conquistador hotel Tucson?
A: Yes, we currently have free parking available to all hotel guests.
Q: Does the hotel have Wi-Fi?
A: We offer free Wi-Fi on property.
Q: Does the hotel offer an airport shuttle?
A: No, at the moment we do not have an airport shuttle service.
Q:How far in advance should I book a Spa service?
A:We recommend booking spa services in advance to accommodate the best time and services for you. We accept same-day reservations which are subject to spa occupancy levels. To book spa services, please call our Spawell Reservations at 520-544-1950 or book online at Spawell Online Booking
Q:What amenities are included in a Spawell Day Pass?
A:Complete access to Spawell amenities and facilities are available to guests receiving same-day
treatments. Day Passes are available for $35.
Men's & Women's Private Changing Areas & Locker Storage
Men’s & Women’s Steam Rooms, Showers, and Relaxation Lounges
Co-Ed Himalayan Salt Therapy Lounge
Co-Ed Lounge Pool in outdoor Courtyard with Picturesque views of Pusch Ridge
Spa Cuisine
Q:How early should I arrive to my appointment?
A:We recommend arriving 30 minutes before your first scheduled appointment. This gives us time to help familiarize you with the facilities and allows you to relax before your experiences begin. Please note all treatments end on time, regardless of start time. Please leave jewelry and other valuables in your room safe or the hotel safe.
Q:What is the age limit to receive Spa Services?
A:Spawell is an adult only environment. Guests must be 18 years or older to receive Spa Services and enjoy our amenities.
Q:Do you offer food at Spawell?
A:A variety of health conscious and nutritious food offerings are available daily from our spa cuisine menu provided by Colibri Lounge. We encourage dining in our outdoor courtyard with picturesque views of Pusch Ridge Mountain. We encourage you to place your spa cuisine food selection upon check-in. Please allow 30 minutes for your order to be delivered.
Q:What will I wear to my appointment?
A:You will receive a robe and sandals to wear between treatments, and a locker for your personal
belongings. Our therapists are highly trained in draping procedures to ensure your complete privacy; however, for your comfort, undergarments may be worn during treatments.
Q:Are taxes and gratuity included?
A:Taxes are included and suggested service charge of 20% will be automatically added for your
convenience to all experiences
Q:How can I pay for services?
A:We require a valid credit card number to confirm all spa reservations. For your convenience, payment for spa services is verified upon check-in and reiterated to you by our team. Bills are settled upon conclusion of your treatment. Room signing privileges are available.
Q:What is your cancellation policy?
A:If you must reschedule or cancel any spa appointment, please notify the spa 24-hours in advance to avoid being charged for the service. Missed appointments without proper notice are subject to a 100 percent charge for reserved services.
Q:Can I purchase gift cards?
A:Spawell gift cards are available for purchase in any denomination and redeemable for all spa treatments and retail purchases. E-Gift cards are also available to purchase at Spawell E-Gift Cards
Q: Who do I contact to modify my reservation if I booked on an external site?
A: If you made a reservation outside of this site, you need to contact the external site in order to make changes to reservation.
Q: What is the hotel's cancellation policy?
A: Reservations must be canceled at least 24 hours prior to arrival to avoid a penalty. During special events, the cancelation policy may be different and will be confirmed at the time of booking.
Q: What do I need to check-in?
A: At check-in you will be asked for the ID of the person whose name is on the reservation as well as a form of payment to cover the Room and Tax and incidental hold.
Q: What types of payment are accepted at the hotel?
A: All major credit cards, cash and checks sent at least 7 days in advance are accepted.
Q: What deposit is required for incidentals?
A: The hotel authorizes the credit card for $50 per night to cover any incidental that you bill to your room (i.e. Room Service or restaurant charges)
Q: What is the hotel's credit/debit card deposit policy?
A: If your room and tax is not pre-paid or covered by another party, at check-in your credit card will be charged for room and tax charges plus $50 per day.
Q: Does the hotel have connecting rooms?
A: The hotel has connecting rooms. Please contact the hotel for this request. We cannot guarantee connecting rooms but we will do everything we can to honor this request.
Q: Are accessible rooms available?
A: Accessible rooms are available. These rooms can be reserved online. If you reserve a standard room, please contact the hotel and we will let you know what assessable rooms are available.
Q: Do you have an early departure fee?
A: We will verify your departure date at check-in. There will be a $50 fee if you change your departure date after check-in.
Q: Where is the hotel located?
A: The hotel is located in the North side of Tucson along the base of the Santa Catalina Mountains. About 18 miles from the Tucson airport.
Q: What transportation is available in the Tucson?
A: At the moment, we have limited transportation in Tucson. It is advisable to rent a car as our city is very spread out.
Q: How far is the hotel from Tucson International Airport?
A: The hotel is 18 miles from the airport. In normal traffic, it takes approximately 25 minutes.
Q: What are the hotel cross streets?
A: Pusch Ridge and Oracle Rd.
Tucson has so many amazing outdoor activities to take advantage of including hiking trails, biking trails, and scenic drives. Tucson was voted as the first city of gastronomy for the abundance of local restaurants and local flavor. Tucson also welcomes the best star gazing in the Southwest from multiple vantage points for viewing.
Q: Where do local Tucsonans eat?
A: You can find so many great places to eat in Tucson. From local restaurants that have been in the city for years to newer chain restaurants. We have an abundance of amazing restaurants to choose from.